Your privacy is a priority to us.  In providing you with services we may collect personal information or messages, including your name, address, telephone numbers, contact email address, donation history, credit card and/or bank account details.  You are under no obligation to provide us with these details, except to the extent that you wish to access the services provided by us.  By providing information to us you are accepting the practices described in this Privacy Policy.



Your personal information is very important to you, and we consider that you should have a right to control the use and disclosure of that information.  Information collected by us will only be disclosed in accordance with the terms of this Privacy Policy.

We collect personal information about supporters, donors, volunteers, employees, contractors and visitors to our events. We collect your information in a number of ways, including: face to face contact; electronically including through our website and online surveys; via social media messages or conversation; during phone calls; voice or image recordings; whilst delivering and administering services at our facilities or other facilities; and from forms and other correspondence (both in writing and electronically).



We do not use the information in any way other than in the furtherance of our objects and purposes.  We will not use or disclose, and will use reasonable endeavours to prevent the use or disclosure of, information provided to us for a purpose other than the primary purpose of collection (a 'secondary purpose'), except to the extent: 

  1. that the secondary purpose is related to the primary purpose of collection and that you would reasonably expect us to use or disclose the information for the secondary purpose;
  2. that you have consented to the use of the information for the secondary purpose;
  3. that information provided by you, including information relating to transactions, may appear in aggregate form for the purpose of providing statistical information. This information will not identify you;
  4. necessary in order to enforce any of the terms of an agreement between you and us;
  5. that we have reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities;
  6. required or specifically authorised by law; and
  7. provided in co-operation with any governmental authority

Photography and filming may take place in our events and services. This media may be used in a variety of ways to promote our events and services.



Where we collect information from you, we will provide you with reasonable access to your information at your request except to the extent that: 

  1. providing access would have an unreasonable impact on the privacy of others;
  2. the information relates to legal dispute, and the information would not be accessible by the process of discovery in those proceedings

Where information about you is found to be incorrect, incomplete or out of date, we will correct, update, erase or amend the information as appropriate.



We acknowledge that security is important and stores your personal information in secure environments to safeguard it from misuse, disclosure, alteration or destruction.  We take reasonable steps to ensure the security of personal and sensitive information we hold and to protect it against loss, misuse or unauthorised access, destruction, use, modification or disclosure.



We may, without notice, amend or modify this Privacy Policy by posting the amended Privacy Policy to our web site.



We welcome any feedback you may have regarding our Privacy Policy.  If you have any questions or queries relating to the Policy, or if you have any suggestions or problems, please send an email using the email form on the contact page of our website.